1. What is REEZA’s, and what kind of clothing do you offer?
REEZA’s is an online women’s clothing brand offering a wide range of elegant and stylish casual, semi-formal, formal, and festive wear.
2. Where is REEZA’s based?
We are based in Pakistan and operate exclusively online, delivering high-quality fashion to your doorstep across the country.
3. Do you have any physical stores?
No, REEZA’s is an online-only brand, allowing you to shop conveniently from anywhere in Pakistan through our website.
Shopping & Orders
4. How do I place an order on your website?
Simply browse our collection, select your desired item, choose your size, and add it to the cart. Proceed to checkout, enter your details, and confirm your order.
5. Can I modify or cancel my order after placing it?
Orders can be modified or canceled within [specific time frame, e.g., 12–24 hours] of placement. Please contact our customer support team for assistance.
6. What payment methods do you accept?
We accept Cash on Delivery and online payments via debit/credit cards.
7. Do you offer custom stitching?
Currently, we do not offer custom stitching. However, our ready-to-wear collection is designed to fit standard sizes.
8. Can I place an order without creating an account?
Yes, you can place an order as a guest, but creating an account allows you to track your orders and enjoy a faster checkout experience in the future.
Shipping & Delivery
9. How long does delivery take?
For orders within Pakistan, delivery usually takes 5-7 business days, depending on your location.
10. What are your shipping charges?
Shipping is free for orders above [specific amount]. For orders below this amount, a nominal shipping fee applies.
11. How can I track my order?
Once your order is shipped, you will receive a tracking number via email/SMS. You can use this number to track your order through our courier partner’s website.
12. What happens if my order is delayed or lost?
In case of delays or lost orders, please contact our support team, and we will resolve the issue promptly.
Returns & Exchanges
13. What is your return and exchange policy?
We accept returns and exchanges within [specific days, e.g., 7–14 days] of delivery, provided the item is unused, unworn, and in its original condition.
14. How do I initiate a return or exchange?
Contact our customer support team with your order details, and they will guide you through the process.
15. Do you offer refunds?
Refunds are issued only for defective or incorrect items. In other cases, we provide exchanges or store credit.
16. What if I receive a damaged or incorrect item?
Please reach out to us immediately with pictures of the item, and we will arrange a replacement or refund.
Product Information
17. What sizes do you offer?
Our size range includes [ S, M, L, XL]. A detailed size chart is available on our website to help you select the perfect fit.
18. Are your fabrics suitable for all seasons?
Yes, we offer collections for every season, using high-quality fabrics that ensure comfort and style.
19. Do your products have care instructions?
Yes, care instructions are provided with each product to help you maintain its quality and longevity.
20. Do you restock sold-out items?
Some popular items are restocked. Follow us on social media or subscribe to our newsletter to stay updated.
Customer Support
21. How can I contact customer support?
You can reach us via email at [email address], WhatsApp at [phone number], or through our social media channels.
22. What are your customer service hours?
Our support team is available from [specific hours, e.g., 9 AM to 6 PM], Monday to Saturday.
Promotions & Discounts
23. Do you offer discounts or sales?
Yes, we frequently offer discounts and seasonal sales. Stay updated by subscribing to our newsletter or following us on social media.
24. How can I use a promo code?
Enter the promo code at checkout to apply the discount. Make sure the code is valid and meets the terms and conditions.
25. Do you have a loyalty or rewards program?
We are working on introducing a loyalty program soon. Keep an eye on our website for updates!