Return & Exchange Policy

At ReeZa’s, customer satisfaction is our priority! If you’re not entirely happy with your purchase, our return and exchange policy is here to help.

Conditions for Return and Exchange

1. Eligibility:

• Items must be returned/exchanged within 7 days of delivery.

• The item must be unused, unwashed, and in its original packaging, with tags attached.

• Sale, discounted, or customized items are not eligible for return/exchange.

2. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please inform us within 48 hours of delivery with clear photos of the defect or error.

How to Request a Return or Exchange

1. Initiate the Request:

• Contact our support team via WhatsApp or email at [insert contact details]. Provide your order number and details of the issue.

2. Approval:

• Once your request is approved, our team will guide you through the process.

3. Shipping:

• The customer is responsible for shipping costs for returns or exchanges unless the item received was damaged or incorrect.

Refund Policy

• Refunds are issued as store credit or can be adjusted with a future purchase.

• Cash refunds are not available unless the product is unavailable for exchange.

Exceptions

• Items damaged due to wear and tear, improper handling, or washing are not eligible for return.

• ReeZa’s reserves the right to refuse returns or exchanges if the policy conditions are not met.

Thank you for shopping with ReeZa’s! If you have any questions, feel free to contact us—we’re here to help.

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